Customer-Centric Bears

by Kristin Todd Stires

While customer service can take on many forms, Leon Gorman, chairman of the board at L.L. Bean, may have described it best as a “day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.” We caught up with Hankamer School of Business alumni who demonstrate an unwavering commitment to consumers through the retail, health care, telecom and entertainment industries.

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Baylor Business Review, Spring 2012

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