Customer-Centric Bears

by Kristin Todd Stires

While customer service can take on many forms, Leon Gorman, chairman of the board at L.L. Bean, may have described it best as a “day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.” We caught up with Hankamer School of Business alumni who demonstrate an unwavering commitment to consumers through the retail, health care, telecom and entertainment industries.

small business

 

 

Baylor Business Review, Spring 2012



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